Terms of Service

1. Scope & Acceptance

These Terms of Service (“Terms”) govern your use of brightharbo.com and your engagement of BrightHarbo Interiors (“we”, “us”, “our”). By requesting a quote, approving a proposal, paying an invoice, or otherwise instructing us to proceed, you agree to these Terms.

2. Definitions

• Client: the person or entity engaging our services.
• Deliverables: documents, drawings, schedules, selections, and other outputs described in the proposal.
• Third-party suppliers: manufacturers, trades, and vendors we may recommend or coordinate.

3. Engagement & Deliverables

The proposal outlines scope, phases, and deliverables (e.g., concepts, documentation, specifications, styling). We provide design direction; construction means and methods remain the responsibility of licensed contractors.

4. Proposals, Fees & Invoicing

• Fees: as set out in the proposal or package. Unless stated otherwise, prices are in AUD and exclusive of GST.
• Invoicing: deposits may be required. Progress invoices are typically issued at phase milestones or monthly.
• Payment terms: due on receipt (or as specified). Late payments may pause work and attract reasonable admin charges.
• Expenses: reimbursable items (couriers, travel, print sets) are billed at cost unless otherwise stated.

5. Changes & Additional Services

Client-requested changes outside the agreed scope, extra rounds, urgent turnarounds, or rework caused by factors beyond our control may be billed as additional services. We’ll advise impacts on fees and timelines before proceeding.

6. Client Responsibilities

• Provide timely information, decisions, and access to premises as required.
• Ensure accurate dimensions and as-built information where you supply them.
• Appoint appropriate licensed contractors and comply with workplace safety obligations.

7. Samples, Purchasing & Lead Times

We may source samples and obtain quotes from third-party suppliers. Availability, pricing, lead times, and warranties are set by those suppliers and can change. We’ll coordinate ordering when agreed, but payment terms and delivery remain subject to supplier policies.

8. Intellectual Property

Unless expressly transferred in writing, we retain all intellectual property in our designs, drawings, and documents. Upon full payment of relevant invoices, you receive a non-exclusive license to use deliverables for the project and address specified in the proposal. Reuse on other sites requires our consent.

9. Portfolio & Publicity

You grant us permission to photograph and publish the project in our portfolio and marketing (including social media), provided we withhold confidential details and respect reasonable privacy requests. If you require embargo or crediting, advise us in writing.

10. Site Conditions & Safety

We do not control the site and are not responsible for site safety. Builders and trades remain responsible for compliance with applicable laws, codes, and standards. Our site visits are for design coordination, not supervision of works.

11. Approvals & Compliance

Planning approvals, certifications, and permits (where applicable) are the Client’s responsibility unless stated otherwise in the proposal. We can assist or refer consultants; associated fees are additional.

12. Warranties & Liability

• We provide services with due care and skill consistent with professional practice.
• To the extent permitted by law, our liability is limited to re-supply of services or the cost of re-supply.
• We are not liable for indirect or consequential loss, delays caused by third parties, product defects, or site conditions beyond our control.

13. Delays & Force Majeure

Neither party is responsible for delays due to events beyond reasonable control (e.g., extreme weather, supply chain interruptions, illness). Timelines may be adjusted accordingly.

14. Termination

Either party may terminate on reasonable written notice if the other materially breaches these Terms and does not remedy within a reasonable period. Fees for work performed and committed expenses up to the termination date remain payable.

15. Confidentiality & Privacy

We treat your information confidentially and in line with our Privacy Policy. You agree to keep our proposals and rates confidential, except where disclosure is required by law or to your professional advisers.

16. Dispute Resolution & Governing Law

Before commencing legal action, parties will attempt good-faith resolution, then mediation if needed. These Terms are governed by the laws of New South Wales, Australia, and subject to the jurisdiction of NSW courts.

17. Updates to These Terms

We may update these Terms from time to time. Material changes will be noted on this page with a new “Last updated” date. Continued use of our site or services after changes constitutes acceptance.

18. Contact

+61 2 8399 2103

brightharbo@gmail.com