Privacy Policy

1. Overview

We respect your privacy. This policy explains what information BrightHarbo Interiors (“we”, “us”, “our”) collects about visitors and clients in Australia, how we use it, and the choices you have. We aim to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Data We Collect

• Contact details you submit (name, email, phone).
• Project information (address/city, brief, budget, preferences) provided via forms or calls.
• Business details for commercial clients (company, role).
• Usage data such as basic diagnostics (aggregated, non-identifying) to keep the site reliable.
• Cookies necessary to operate the website and remember consent preferences (see “Cookies”).

We do not intentionally collect sensitive information unless required for a project and with your consent.

3. How We Use Your Data

• Responding to enquiries and providing design services you request.
• Preparing proposals, scopes, schedules, and procurement documents.
• Improving our website, communications, and client experience.
• Fulfilling legal obligations and enforcing our terms.

4. Legal Basis & APPs

We collect and handle personal information fairly and lawfully, consistent with the APPs, including:

• APP 1–5: Open, transparent management; collection for legitimate studio purposes.
• APP 6: Use/disclosure for the purpose collected (or related, expected uses).
• APP 11: Reasonable steps to protect personal information.
• APP 12–13: Access and correction rights.

5. Sharing & International Transfers

We don’t sell your data. We may share limited information with service providers—like website hosting, email delivery, or file storage—under confidentiality obligations. If data is stored or processed outside Australia, we take reasonable steps to ensure comparable protections are in place.

6. Security & Retention

We apply reasonable technical and administrative safeguards. We retain information only for as long as needed to deliver services, comply with law, or resolve disputes. When no longer required, we take reasonable steps to de-identify or securely destroy it.

7. Your Rights

You may request access to, or correction of, your personal information. To lodge a request or complaint, contact us using the details below. If you’re unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Cookies

We use essential cookies to operate the site and remember consent choices. Non-essential cookies (e.g., analytics/marketing) are off by default and will only run if you consent. You can change your browser settings to manage cookies. See our Cookie Policy for details.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us to remove it.

10. Contact

+61 2 8399 2103

brightharbo@gmail.com